NewsPatient Questionnaire
The results of our 2013 Patient Questionnaire are available now 150 questionnaires were given out with a 100% response.
We have a Patient Participation Group which helps us find out Patients' views about the Surgery and the wider NHS. Click here to go to their page.
An annual report, action plan and survey results have been produced and can be seen by clicking below:
Patient Appointment Card
Due to feedback received from our Patient Questionnaire, we have developed a prompt card designed to help patients focus their consultation and ensure you get the most out of your 10 minute appointment with the doctor. If you think this would help you please fill out and bring this with you to your appointment.
Please click here
NHS 111 Service
NHS 111 – a new medical telephone service - is now available in Cambridgeshire and Peterborough.
NHS 111 has been introduced to help make it easier for residents to access local health services, advice and information. People living in Cambridgeshire and Peterborough can now call 111 when in need of medical help fast, but it isn’t a 999 emergency. 111 is available 24 hours a day, 7 days a week, 365 days a year and calls from landlines and mobile phones are free.
When to use it
You should use the NHS 111 service if you urgently need medical help or advice but it's not a life-threatening situation.
You should call 111 if:
• it’s not a 999 emergency
• they think they need to go to A&E or another NHS urgent care service;
• they don’t think they can wait for an appointment with their GP; or
• they don’t know who to call for medical help.
For immediate, life-threatening emergencies, people should continue to call 999.
If a health professional has given you a specific phone number to call when you are concerned about your condition, continue to use that number.
How does it work?
111 will connect the caller to a team located in Peterborough of fully trained call advisers, who are supported by experienced nurses and paramedics. They will ask the caller questions to assess the symptoms, and give them the healthcare advice they need or direct the most appropriate and available local service.
Where possible, the NHS 111 team will book you an appointment or transfer you directly to the people you need to speak to. If NHS 111 advisers think you need an ambulance they will arrange for one to be sent to you.
People living in the Cambridgeshire and Peterborough area should continue to call their GP for non-urgent medical advice.
The 111 service is being provided by Herts Urgent Care, an organisation that has a proven track record in providing the 111 service elsewhere.
Calls to 111 are recorded. All calls and the records created are maintained securely, and will only be shared with others directly involved with your care.
When Should i worry? - A guide to Coughs, Colds, Earache & Sore Throats
Having an ill child can be a very scary experience for parents. If you understand more about the illness it can help you to feel more in control. This booklet is for parents and older children who deals with common infections in children who are normally healthy. It is not meant for children who have ongoing health problems such as asthma, heart or kidney problems.
Please click here for the full leaflet.
Patient Questionnaire
The results of our 2013 Patient Questionnaire are available now 150 questionnaires were given out with a 100% response. Click here to see them.
We have a Patient Participation Group which helps us find out Patients' views about the Surgery and the wider NHS. Click here to go to their page.
An Annual Report and an Action Plan have been produced and can be seen by clicking below:
Care Quality Commission
We are regulated by the Care Quality Commission (CQC), the independent regulator of health and adult social care services in England. For further information on the CQC please follow this link
Sharing your information
Confidential information from your medical records can be used by the NHS to improve the services offered so we can provide the best possible care for everyone. This information along with your postcode and NHS number but not your name, are sent to a secure system where it can be linked with other health information.
This allows those planning NHS services or carrying out medical research to use information from different parts of the NHS in a way which does not identify you.
You have a choice. If you are happy for your information to be used in this way you do not have to do anything.
If you have any concerns or wish to prevent this from happening, please ask at reception for a copy of the leaflet “How information about you helps us to provide better care”. Or click here to download a version.
Further information can be found here www.nhs.uk/caredata
AgeUK Cambridgeshire
AgeUK Cambridgeshire is an independent charitable organisation which exists to improve the life of older people in the county. They have produced some resources which we believe might be of use to the older people in the community. These include things such as:
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Assistance with Shopping
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AgeUK Today free paper
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Advice and Advocacy service
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Home Help
For further information please visit the AgeUK website at http://www.ageuk.org.uk/
